Engineers Shop BD ("we", "us", "our") operates engineersshopbd.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly when you create an account, place an order, or contact us:
- Name, email address and phone number
- Shipping address and delivery details
- Order history and items purchased
- Messages you send via our contact form or WhatsApp
We also automatically collect limited technical information (such as browser type and pages visited) to help us improve the Site.
2. How We Use Your Information
- To process and deliver your orders
- To communicate order updates, confirmations and support replies
- To respond to enquiries and provide customer service
- To improve our product catalogue and Site experience
- To prevent fraud and ensure the security of our services
3. Data Sharing
We do not sell your personal information. We share data only with trusted parties necessary to fulfil your order, such as our courier/delivery partners for shipping, and payment facilitators where applicable. These parties are only given the information needed to perform their service.
4. Cookies
The Site uses essential cookies and browser local storage to keep you signed in, remember your shopping cart, and understand basic usage patterns. You can clear these at any time through your browser settings; doing so may sign you out or empty your cart.
5. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration or loss. No method of transmission over the internet is 100% secure, but we work to safeguard your data using industry-standard practices.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@engineersshopbd.com. You can also update your account details directly from your Account page.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this Privacy Policy, reach us at support@engineersshopbd.com or 8801738753919, or visit us at House 114, Islamia School Road (Near Gulshan Land office), Vatara, Dhaka-1212, Bangladesh.